The Challenge

DOT faced a burdensome, manual process: more than 12,000 public search requests each year, taking up to eight hours per request and costing the city $3.5 million annually. Staff were overwhelmed, and the process lacked consistency, transparency, and scalability.

The Approach

COREONYX built an intelligent automation solution powered by Robotic Process Automation (RPA) and AI-enhanced search capabilities. The new platform integrated 37 disconnected data sources, delivered real-time search, and enabled full auditability—radically improving speed, accuracy, and cost-efficiency.

The Results

  • Reduced search time from 8 hours to under 5 minutes
  • Lowered annual cost from $3.5M to ~$30K
  • Integrated 37+ city data systems into a single platform
  • Estimated $170M+ in future savings when scaled citywide

The Impact

By eliminating manual data retrieval and streamlining operations, DOT is now delivering faster, more reliable service—empowering staff, cutting costs, and setting a scalable model for automation across city government.